Last updated: 27th April 2023.

COURSE BOOKING: Your initial booking confirms the date and time of your driving course and will be confirmed in writing by ALB Intensive Driving (the company). You may cancel your booking within 14 working days of receiving confirmation by email to: info@ALBintensivedriving.co.uk. This notice must arrive within 21 days before the course start date. Please note that emails are only received during office hours, i.e., Monday to Friday 9am – 5pm. For this cancellation policy to apply to courses booked to start within 21 working days, ALB Intensive Driving must receive your agreement to confirm the booking.

DELIVERY: ALB Intensive Driving courses are held over four or five consecutive days You will receive one-to-one driving tuition with a DVSA approved car instructor and theory tuition online via seminars on the ALB Intensive Driving website. The one-to-one driving sessions will start and finish anytime between 8am to 5pm at your chosen pick up location. Attendees are responsible for their own transportation to and from these locations each day, ensuring that they arrive punctually. Any time lost by attendees arriving late, leaving early or missing days will not be refunded or made up by additional hours in lieu. Prior to course commencement, attendees are required to ensure that they are licensed appropriately to drive the tuition vehicle and able to read a number plate at a distance of 20.5 metres, with or without corrective aids. ALB Intensive Driving reserves the right to use or substitute any instructor and/or vehicle to provide all or some of the tuition for both practical and theory for the duration of your course. If a female instructor has been requested, we will do our utmost to fulfil this request, but it cannot be guaranteed. If there is found to be negligence regarding the contracted instructors vehicle not meeting required safety and maintenance requirements, ALB Intensive Driving is not liable for any injury, loss or damage. ALB Intensive Driving is the booking agent and the instructor is solely responsible, for any injury, loss or damage.

TRAINING: DVSA qualified instructors, using DVSA guidelines, deliver all course content. The course aims to give pupils a sound knowledge of the DVSA ‘learning to drive’ syllabus and achieve DVSA test standard. ALB Intensive Driving does not guarantee that a pupil will achieve the standard required to pass a driving test upon completion of the course. Reaching the requisite standard is directly related to the pupil’s ability. Details of the standards required by the DVSA are published on their website. In the case of standards not being attained, further training can be arranged between pupil and instructor.

THEORY TEST: ALB Intensive Driving permit one theory test within your course price. If you fail your first theory test, we can provide another one for you but with an additional cost for another test at £26. Please visit the Driver and Vehicle Standards Agency website to familiarize yourself with the terms and conditions of this test, which you will be expected to abide by. You must bring your plastic UK Provisional Driving Licence card to the test.

FREE THEORY RE-TRAINING: We provide free additional training to attain a theory test pass, should you need it, and you will have access to the range of theory test videos on our website which can be accesses 24/7.

DRIVING TEST: We include the practical test as part of our intensive driving course. A driving test can only be applied for once the theory test has been passed. A car is not supplied by the DVSA for use during the test. However, as part of your course fee, we include hire of one of our fleet cars for use during the test, a driving instuctor and a pre-test practice drive of one hour before your test. There will be no fee for hiring for the first test booked and we’ll aim to ensure that you are provided with the same car used during training sessions. If this first test is cancelled by the DVSA and less than three days’ notice is given to us of the cancellation, we will not be able to provide a free hire car for the rearranged test. As per industry standards, we reserve the right to withdraw the use of a hire car should we believe that the driver poses a risk to it or the public. In this instance, we’ll provide the driver sufficient notice for an alternative to be arranged or the test cancelled without incurring the loss of their test fee.

INSTRUCTOR SAFETY: Any violence or aggression shown to your instructor will result in a course cancellation and a NO REFUND policy will be taken.

DEPOSIT: Please note that the £269 deposit is NON-REFUNDABLE.

DATA PROTECTION: ALB Intensive Driving own privacy policy can be found here.

COMPLAINTS PROCEDURE: Complaints about ALB Intensive Driving or their instructors should be communicated initially via e-mail, during our normal office hours. Complaints will be recorded in writing and dealt with within five working days. Any complaints should be directed to us at the earliest possible opportunity in order that they may be resolved efficiently, and we must be given every opportunity to do so in a timely manner, i.e., whilst you are still undertaking the course. If required, we can discuss your progress with a third party, for example your parents, however in line with GDPR legislation, we cannot do so without your written permission.

The above terms do not limit ALB Intensive Driving liability, resulting from negligence, nor do they affect statutory consumer rights.

Office: ALB Intensive Driving, Shieling House, 30 Invincible Road, Farnborough, Hampshire, GU14 7QU.